Home My Account Order Status View Cart Help Login
Welcome
CNN
CNN Espanol
CNN International
CNN Sports
CNN Student News
HLN

Help

TECHNICAL QUESTIONS   

·        Do you use cookies?

·        If I place my order online, is my credit card information secure?

·        What browsers work best on CNN Store Online?

·        What do I do if I am unable to add an item to my shopping cart?

·        How do I check to see if my browser works on CNN Store Online?

 

Do you use cookies?

To enhance your experience with our site, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use the shopping cart on our site. We also may use cookies to offer you products, programs, or services.

If I place my order online, is my credit card secure?

The CNN Store Online is sensitive to the concerns you may have with the security of using your credit cards to purchase products over the Internet. If your Internet browser supports the Secure Sockets Layer protocol ("SSL"), we automatically encrypt your credit card data using SSL while the information is being transferred over the Internet.

To verify the security of your connection, check the lower left corner of your browser window after accessing the server. If you see an unbroken or a closed lock, then SSL is active and the server is secure. You may also check by looking at the URL line of your browser. When accessing a secure server, the site address will change from http to https. 

What browsers work best on CNN Store Online? 

CNN Store Online has been designed to work equally well with Microsoft Internet Explorer 4.0 or higher, Netscape Navigator 4.0 or higher, or Netscape Communicator 4.0 or higher.

What do I do if I am unable to add an item to my shopping cart?

CNN Store Online uses JavaScript extensively. First, make certain that JavaScript is enabled in your browser. You can do this by checking the Advanced Options of your browser's preference settings. In Internet Explorer these settings are in the Internet Options control panel found under the Tools menu of the browser. Netscape browsers store the settings in the Preferences control panel accessible through Edit menu of the browser.

Caching can also be a problem. Browsers cache pages to speed download times but this can cause problems when a page containing dynamic content, such as a shopping cart, becomes cached. While the item may have been put into the cart, the browser fails to update the page to reflect that change. To clear any cached pages, go to the preferences control panel. In Internet Explorer, click on the General tab and then click the Delete Files button. This will remove ONLY the temporary files cached by your browser. It will not remove any other files from your computer. In Netscape browsers, click open the Advanced folder, then click Cache. On that panel, click the Clear Disk Cache button.


How do I check to see if my browser works on CNN Store Online?
Find the Help menu at the top of your browser window. From that menu, select "About Navigator", "About Communicator", or "About Internet Explorer" respective of your browser. That loads a page which shows a version number. If the version number is 4 or higher, this site is compatible with your browser.

 SHIPPING, RETURNS, AND TAX GUIDELINES

For any questions regarding the CNN Store Online’s products or services, please e-mail turner.retail.warehouse@turner.com OR call 404-878-2368 between the hours of 9am-5pm Monday-Friday EST. Questions regarding the Inside CNN Studio Tour should be made to atltour@cnn.com OR by calling 877-4CNNTOUR.

 

 

Shipping:

Terms and Conditions:

Flat rate shipping of $4.99 on merchandise orders only and will be applied at check out (no promotional code needed), not including any applicable sales tax.  Gift cards purchased do not count towards merchandise total.  Offer cannot be applied to previous orders.  $4.99 shipping orders are sent via standard ground shipping.  Standard order processing and delivery time is 5-8 days from the date of the order.  Offer valid only in the continental United States. Please note that regular shipping fees will be applied to orders outside the continental U.S.  

 Shipping:

Shipping charges are based on order total first, then shipping method, and finally destination.

        All in-stock orders are shipped within approximately 24 hours of placing the order, excluding weekends and holidays. Unless UPS Next Day Air or 2nd Day Air shipping options are specified, delivery times are generally 2-5 business days, but in some instances may take longer. Customers are encouraged to use the tracking information provided with their order shipment confirmation to monitor their orders progress and prevent any possible issues with delivery.** 

        Orders received after 12 p.m. are usually processed the next business day. This should be taken into account when placing orders with expedited shipping options. 

         International orders are usually shipped on the same schedule; however delivery times are typically 14-21 days. 

         USPS shipping options are reserved for customers with PO Box and APO/FPO addresses, as well as international customers. 

         International orders may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be assumed by the recipient, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and customers are encouraged to contact their local customs office for further information. Additionally, when ordering from CNN Store Online, the customer/recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are being shipped.

Returns: 

 Items may be returned to CNN Store Online within 30 days of delivery for a full merchandise refund.

 Returns and exchanges can be sent to:

                CNN Store Online Returns

                One CNN Center

                Atlanta GA 30303

  Please include the following information with a return:

          Original order number and date of purchase.

          Customer name, email address and shipping address.

          Reason for return (i.e. wrong size, damaged in transit, defective product, changed mind, etc) and whether a return or exchange is preferred.

 CNN Store Online will return shipping costs if the return is a result of our error. This includes items damaged in transit, defective products, or in the case an incorrect item was shipped. All other reasons for a return or exchange will not constitute a refund of shipping fees.

 Returns are processed within approximately 2 business days of receiving the returned order. We suggest shipping return merchandise by a resource that offers shipping insurance and tracking capabilities. Items returned by other means or that are lost or damaged in transit remain the customers responsibility. (We do not accept C.O.D.s).

Exchanges:

Exchanges are allowed on all merchandise that is considered “like new”; i.e. merchandise that has not been worn, used or damaged in any way, or removed from its plastic wrapping if applicable. Once an exchange is received by CNN Store Online, the original order will be returned in our system and the customer’s card will be credited back the order total, minus any applicable shipping charges. The customer will then be prompted to place another order online which will ensure that the replacement item is available and in stock.

Sales Tax:

 CNN Store Online is required by law to collect all taxes based on where an order is being shipped or delivered. Any applicable sales tax will be shown during the checkout process

 

 

TERMS OF USE

Please read these Terms of Use carefully before using this site. By using this site, you signify your agreement with these Terms of Use. If you do not agree with any of the below Terms of Use, do not use this site. CNN Store Online (“The Store") reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms of Use at any time. By using this site after notice of such changes is posted, you agree to be bound by the modifications, alterations or updates.

ACCOUNTS

"Customer" means each person who establishes or accesses a connection ("Account") for access to and use of The Store. Customers are responsible for all use of Customer's Account (under any screen name or password) and for ensuring that all use of Customer's Account complies fully with the provisions of these Terms of Use. Customer shall be responsible for protecting the confidentiality of Customer's password(s), if any.

TRADEMARKS, COPYRIGHTS, AND RESTRICTIONS

This site is controlled and operated by Turner Broadcasting System, Inc., at One CNN Center, Atlanta, Georgia 30303. All material on this site, including, but not limited to images, photographs, characters, names, graphics, logos, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other rights which are owned and/or controlled by The Store, its parent or its affiliates, or by other parties that have licensed their material to The Store. You may use material from this site and other sites controlled by The Store only for your own personal, non-commercial use. Unauthorized modification of the materials or use of the materials for any other purpose is a violation of the federal copyright and trademark laws and other proprietary rights. Material from this site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without express authorization. The use of any such material on any other web site or networked computer environment, unless expressly authorized, is prohibited.

PRIVACY

The Store respects the privacy of the visitors to this site. To see this site's Privacy Policy, please click here.

LINKED SITES

This site may contain links to other sites on the Internet ("Linked Sites"). Linked Sites maintained by affiliates of The Store are operated subject to their own terms of use. The Store is not responsible for the content of any Linked Site that is not affiliated with The Store. The links to these sites are for your convenience only, and you access them at your own risk.

The Store welcomes links to this site. You may establish a link to this site, provided that the link does not state or imply any sponsorship or endorsement of your site by The Store, its affiliates, or any group or individual affiliated with The Store. You may not use on your site any logos, trademarks, service marks, or other copyrighted materials appearing on this site, including but not limited to any logos or characters, without the express written consent of the owner of the mark or right. You may not frame or otherwise incorporate into another web site any of the content or other materials on this site without prior written consent.

INDEMNIFICATION

You agree to indemnify The Store and its officers, directors, employees, agents, distributors, and affiliates from and against any and all third party claims, demands, liabilities, costs, or expenses, including reasonable attorney's fees, resulting from your breach of any of the agreements, representations, and warranties set forth in this terms of use.

DISCLAIMER

THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE STORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE STORE DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE STORE OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE STORE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THE STORE'S WEB SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT THE STORE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THE MATERIAL THAT YOU READ IN THIS SITE IS PROVIDED SOLELY FOR PROMOTIONAL PURPOSES.

JURISDICTIONAL ISSUES

Unless otherwise specified, the material in the The Store web site is presented solely for the purpose of promoting programs, events, products, and services available in the United States, its territories, possessions, and protectorates. This site is controlled and operated by The Store from its offices within the State of Georgia, United States of America. The Store makes no representation that material in The Store's web site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Georgia, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or The Store bring to enforce this agreement or, in connection with, any matters related to this site shall be brought only in either the state or Federal Courts located in Fulton County, Georgia, and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing, signed by The Store.

Thank you for visiting the CNN Store site, a Turner Broadcasting System, Inc. site. Your privacy is important to us. To better protect your privacy, we provide this statement explaining our online information practices and the choices you can make about the way your information is collected and may be used at this   Turner site.

 

The Information We Collect

At the CNN Store, from time to time, you may be able to order products, enter contests, vote in polls or otherwise express an opinion. The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, date of birth, telephone number, fax number, your company/division, credit card information, and information about your interests in and use of various products, programs, and services.

At the CNN Store, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you might submit the recipient's name and address. The types of personally identifiable information that may be collected about other people at these pages include: recipient's name, address, e-mail address, and telephone number.

At certain parts of our site, only persons who provide us with the requested personally identifiable information will be able to order products, programs, and services or otherwise participate in the site's activities and offerings.

We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS) and the domain name of your Internet service provider (e.g., America Online, Earthlink).

How We Use the Information

We may use the information you provide about yourself to fulfill your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you.

We sometimes use this information to communicate with you, such as to notify you when you have won one of our contests or to contact you about your account with or purchase from us.

We use the information that you provide about others to enable us to send them your gifts or other products. From time to time, we also may use this information to offer our products, programs, or services to them.

The information we collect in connection with our online forums and communities is used to provide an interactive experience. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you products, programs, or services.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.

We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request.

Agents and contractors  who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Statement by, for example, not using the information for any purpose other than to carry out the services they are performing for us.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Statement.

CNN Store may disclose personally identifiable information to companies whose practices are not covered by this privacy statement (e.g., other marketers, magazine publishers, retailers, participatory databases, and non-profit organizations) that want to market products or services to you. If this site shares personally identifiable information (for purposes other than fulfillment), it will provide you with an opportunity to opt out or block such uses either at the point of submission of your personally identifiable information or prior to any such disclosure.

We may on occasion combine information we receive online with outside records to enhance our ability to market to you those products or services that may be of interest to you. If you have signed up to receive our e-mails and prefer not to receive marketing information from this site, follow the “unsubscribe” instructions provided on any marketing e-mail you receive from this site.

Finally, the CNN Store will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

Collection of Information by Third-Party Sites and Sponsors

Some of our sites contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

CNN Store sometimes may offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or cobranded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties' use of this information. CNN Store will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.

Cookies

To enhance your experience with our sites, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs, or services.

Our Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

How You can Access or Correct Information

Access to personally identifiable information that is collected from our sites may be accessible for a limited period of time from the point of collection.  For example, if you created a password-protected account within our site, you can access that account to review the information you provided.

You may also send an e-mail or letter to the following e-mail or street address requesting access to or correction of your personally identifiable information.  For verification purposes, please include your first name, last name, e-mail address and the password you use for said service.

E-mail Administration

One CNN Center

Atlanta, Georgia 30303

 How to Contact Us

If you have any questions or concerns about the online statement for this site or its implementation you may contact us at turner.retail.warehouse@turner.com.

 

Product Search

Cart Subtotal: $0.00
Total Items: 0
       CNN Store
           Hours
        Mon-Sun
              9-6
Home My Account Order Status View Cart Help Login
 

TM, SM, 2008 Turner Broadcasting System, Inc. A Time Warner Company. All Rights Reserved.
All trademarks are the property of their respective owners.